I write about transformation, operating models and landing change in complex organisations.
Recent writing
Don’t start your operating model design with an org chart
The org chart is the last artefact of operating-model design, not the first — and holding it back is what makes the rest of the model work.
Tips for embedding a new operating model
Change management, room for people to adapt, and clear decision rights are what make a new operating model stick.
Don’t limit architecture to IT
Architecture thinking is too valuable to spend only on the IT shop; it can answer the organisation’s hardest strategy questions.
What I do
Set direction
Turn ambition into a clear strategy, investment priorities and an operating model people can actually run.
Govern delivery
Portfolio governance, assurance and escalation that give executives and boards confidence, and surface problems early.
Land the change
Organisation design, leadership alignment and change that sticks after the program team has gone.
Selected outcomes
National digital health agency. Led internal IT for 500 staff across four offices through cloud migration, new executive governance and agency-wide CRM and portfolio systems.
State rail operator of 16,000 people. Turned around a $40M+ IT portfolio office, cutting project variations by 40%; later led a leadership and culture program that lifted engagement 15% across 60 business units.
10,000-person services company. Led the co-design of the new operating model with the 22 line-of-business executives for a new chief executive, underpinning a major cost-reduction and reinvestment program.
National smart-meter data operator. Redesigned the operating model for critical national infrastructure serving more than 30 million homes and businesses.
Global advertising group. Led the team that co-designed the operating model and technology capabilities for a procurement shared service across more than 600 operating entities.
Leading London university. Shaped the student-success transformation strategy and investment approach.
Based in Sydney. I write occasionally about transformation, operating models and leading change. Get my notes · LinkedIn